Frequently Asked Questions
Q: Can you send me a sample of what our wrappers will look like?
A: Absolutely. The fastest way to see your sample is by us emailing you a PDF file.
Q: Do you only accept Canadian orders?
A: No, we also accept International orders. We can only send wrappers, as we are unable to ship chocolates out of Canada.
Q: How are orders shipped?
A: In Edmonton (including St. Albert & Sherwood Park), people can pick up orders from our office or we can deliver for an extra charge of $7.50
For out of town orders, we can ship by Canada Post, Greyhound, or the Courier of your choice. Canada Post orders average approximately $20.00-30.00 in Canada. For Greyhound and other Couriers, we can ship the orders collect.
Q: Does Sweet Celebrations custom design wrappers for any occasion?
A: Yes. After viewing our many samples, if you don’t see something you like, we would be happy to design your own special bar. Please email us at email@example.com or phone us to discuss.
Q: Can photos and logos be printed onto wrappers?
A: Absolutely. Photos and logos can be emailed to us at firstname.lastname@example.org If emailed, we would like the photos sent to us in the .jpg format. For logos, send in the .gif format.
Q: How do you ship chocolate to other cities in the hot weather?
A: The best option is us mailing you the wrappers along with a glue stick and we will tell you the brand and size of chocolate bar to buy.
B: When the temperature is above 20℃, we recommend you order a cooler and cooler pack, for an extra $10.00. We can send the order without a cooler, but we can’t guarantee that the chocolate won’t melt.
Q: What sizes are the bars?
A: We have 3 sizes of bars:
- Mini Bars (16 gram) size is 1¼”(3.2cm) wide x 2¾”(7cm) long
- Regular Bars (45 gram) size is 2¼”(5.7cm) wide x 5½”(14cm) long
- Large Bars (100 gram) size is 3″(7.6cm) wide x 6¾”(17.1cm) long
Q: How long does it take for Sweet Celebrations to complete an order?
A: For Birth Announcements, we ship the orders within 48 hours. For all other orders, please email us at email@example.com or phone us to discuss and we will complete your order as quickly as possible.
Q: What type of candy/chocolate do you use?
A: We use brand name chocolate bars. We offer various sizes, including 16 gram mini-bars, 44 gram regular size bars and large 100 gram bars.
Q: Can I order wrappers only?
A: Yes. We prefer you order the bars as well, since there is an art to wrapping them. If you do order wrappers only, we will supply wrapping instructions, along with a glue stick.
Q: What happens if there is something wrong with the order?
A: We first would have to determine how the problem developed. If Sweet Celebrations is responsible, we will take whatever measures are needed to satisfy the customer. If the problem originated elsewhere, we will review the issue and then determine if extra cost is required to fulfill the order to everyone’s satisfaction.